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Monday 21 August 2017
Derbyshire Healthcare NHS Foundation Trust
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Patients give spotless review of cleanliness and condition of our hospitals

Melbourne House - Kingsway Site
Kingsway Site

A patient-led inspection of the environment on our hospital wards has resulted in positive results across the board.

The inspection, led by representatives from Derbyshire Voice and carried out as part of the national PLACE (patient-led assessment of the care environment) survey, found that all our mental health and dementia wards were exceeding the national average for cleanliness, appearance, quality of food, and the level of privacy and dignity they provide.

Satisfaction levels were particularly high around the cleanliness of the wards, with ratings ranging from 98.56% to 99.35%.

New dementia assessment

For the first time ever, the 2015 assessments were extended to include criteria on how well hospitals are equipped to meet the needs of caring for patients with dementia.

Here, our dementia wards on our Kingsway site in Derby achieved satisfaction levels of 96.09%, while the average satisfaction level for hospitals across the country was 74.51%.

Hospital sites

Derbyshire Healthcare runs hospital facilities on three sites in Derby – the Radbourne Unit, London Road Community Hospital (wards 1 and 2) and the Kingsway Site – and at the Hartington Unit in Chesterfield. We have voluntarily taken part in the PLACE assessment process since its inception in 2013.

The aim of PLACE assessments is to provide a snapshot of how an organisation is performing against a range of non-clinical activities which impact on the patient experience of care. The criteria included in PLACE assessments are not standards, but they do represent both those aspects of care which patients and the public have identified as important, and good practice as identified by professional organisations whose members are responsible for the delivery of these services.

'Welcoming and respectful environment'

Carolyn Green, Director of Nursing and Patient Experience, said: “I’m really pleased that our patients feel we’re providing a welcoming and respectful environment on our hospital wards. We know how important it is to the people who come and stay with us that they have clean accommodation and good food in facilities where they feel at ease, so they can get better as quickly as possible.

"My sincere thanks go to the Trust’s Estates and Facilities staff who work so hard to make our patients feel comfortable, and to the patient assessors from Derbyshire Voice who gave up their time to take part in this inspection.”

View the full results

The national results of the PLACE survey can be found on the Health and Social Care Information Centre website.

The results for each of Derbyshire Healthcare's hospital sites can be viewed by clicking on the PDF documents below, which show the site scores for both this year (2015) and last year (2014) as well as the national average scores:


*For the purposes of the inspection, London Road Community Hospital (Wards 1 and 2) was referred to as 'Derbyshire Royal Infirmary Resource Centre'.