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Saturday 29 April 2017
Derbyshire Healthcare NHS Foundation Trust
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Help in a mental health crisis

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Help during office hours
(9am - 5pm, Monday to Friday)

If you already use our mental health services, or care for someone who does, during office hours your first point of contact should be the person that you/they usually see (the care coordinator, or named lead professional). Their contact details, or the contact details of the care team, are contained in your care plan and on the contact card. If you don't have these, you can find the number in INFOLINK.

Help out of office hours 
(5pm - 9am, Monday to Friday; and Saturdays, Sundays and bank holidays)

For out of hours urgent advice please call the relevant service below: 

Telephone: 0800 027 2127

Text: 07537 404695

Open 5pm - 1am, seven days a week, 365 days a year. 

Focusline offers confidential emotional support and signposting information to adults in Derbyshire who may be affected by mental illness. The service supports people experiencing mental health problems, their carers, friends and family and also professionals.

Telephone: 111

NHS Choices website: www.nhs.uk

Open 24 hours a day, 365 days a year. 

Offering advice and support about what to do in a mental health crisis.

If you are calling about a friend or relative, NHS 111 request that you are within close proximity to the patient and have their consent to share information. The NHS 111 call adviser may ask to speak to the patient directly. Should you not be in close proximity to the patient, the NHS 111 adviser will ask to call the patient directly to discuss your concerns. It is required that the caller phones the patient first to inform them that an NHS 111 adviser will be calling.

Telephone: 116 123 (freephone from mobiles and landlines)

Web: www.samaritans.org

Offering emotional support 24 hours a day. 

Just having someone to talk to that isn't family or friends can be a tremendous help.

Telephone: 0300 304 7000

Web: www.sane.org.uk

SANEline runs a national, out-of-hours mental health helpline offering specialist emotional support and information to anyone affected by mental illness, including family, friends and carers. We are open every day of the year from 6pm to 11pm.

The role of an out of hours Careline is to make people feel safe until the next working day. Daytime workers may become involved to follow up on a problem that has been dealt with at night or over a weekend. 

Social care numbers you can ring for help include:

  • Derby City Careline During office hours you can call 01332 786968 for social care support. Alternatively, for out of hours support, please call 01332 786968. If you are Deaf, please text 07890 034081. The service operates from 5pm to 9am Monday to Friday and 24 hours a day on weekends and bank holidays.


  • Call Derbyshire - Call 01629 533190. The call centre is open between 8am to 8pm, Monday to Friday and 9.30am to 4pm Saturdays to provide you with a speedy and direct responses.

First time needing support in a mental health crisis?

If you, or a friend or relative are experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your general practitioner (GP). Your GP is your family doctor, the doctor you would normally see if you are ill or concerned about any aspect of your health. They will be able to refer you to the most appropriate mental health service in your area. If you need to contact someone out of hours, please ring NHS 111 (see above).

If you don’t have a GP, use the NHS Choices website to locate the nearest one to you.